+82-502-1933-0820 (weekdays 10:00 to 18:00, Korea time; email is fastest)
Replies
Within 3 business days. Privacy requests are handled within 10 days.
In the app
Settings > About the shop > Report or contact us
For a purchase question, please include the order number from your App Store receipt or the app's Payment history. For your records, include Settings > Account & data > My device number. That way we can find it quickly.
If you're struggling or in danger
Auntie Rabbit's Snack Bar is not counseling or treatment. If you're thinking about hurting yourself, or you're in danger right now, please reach out right away.
Anywhere else, please call your local emergency number or crisis line.
Frequently asked
What is this app?
A little late-night snack bar. Auntie Rabbit and her regulars listen to you, and remember what you talked about the next time you come by.
Everyone here is an AI character, not a person. It doesn't replace professional counseling or treatment.
How do I start?
Open the app, read the consent card that appears once, then tap Sit in front of the snack bar.
Type, or turn on character voices and talk through the microphone.
Tap a character on the stage, or a face in the chat, to talk to that character. Auntie is the default.
You can also just ask out loud, like "one-on-one with Magpie", "turn the music off" or "let's go somewhere else".
Where are the settings?
In front of the snack bar, tap the gear at the top right. Once you've sat down, tap the gear on the left side of the stage, below the notebook and diary buttons.
How much can I use for free?
On your first day you get five free messages (five bites of tteokbokki). If you log in (optional), you get five more on each of your second and third days. Character voices come with a 3-minute free preview.
After that, order tteokbokki from the menu to keep talking. Prices are shown in the app's menu and on the App Store.
When do bites get used?
Each time you say something (typed or spoken) uses one bite.
Answering something Auntie asked you (like your name), saying goodbye, and small requests like changing the music don't use bites.
With character voices on, voice time goes down separately by how long the voices play.
Tap the tteokbokki pill at the top left to see what's left today.
What can I buy? Is it a subscription?
There are no subscriptions and nothing renews automatically. You buy only when you want to.
A plate of tteokbokki: 30 bites. They don't expire.
Voice chat, 1 hour: 60 minutes of character voices. It doesn't expire.
Daily refill: 200 bites for 24 hours from when you buy it.
Combo platter: a daily refill plus voice chat, 1 hour.
Regular's book, 30 days: 200 bites every day for 30 days, plus 60 minutes of voice time. It ends after 30 days and does not renew.
I got a new phone. Can I move my purchases and records?
Log in: log in on the new phone with the same DOPAPLAY account and your remaining bites, voice time, Auntie's notebook and your diary carry over. You'll find log in at the top of Settings.
Restore purchases: tap Settings > Tteokbokki > Restore purchases to bring a daily refill, combo platter or Regular's book bought with the same Apple Account to this phone, for the time that's left.
Device transfer code: copy the code from Settings > Account & data > Device transfer code on your old phone, and enter it with Load with code on the new one.
A plate of tteokbokki and voice chat, 1 hour are used up as you go, so App Store restore doesn't bring them back. Move them by logging in or with the device transfer code.
How do I get a refund?
Refunds for App Store purchases are handled by Apple. You can request one at reportaproblem.apple.com.
If something you bought didn't arrive or didn't work, write to us. We'll put it right, or help with your request to Apple.
I want to delete my records or account
Go to Settings > Account & data and tap Delete account (when logged in) or Delete all my records.
Auntie's notebook, your diary (photos too), coupons, regular level and remaining bites are all deleted, and this can't be undone. Only payment records are kept, for 5 years, as the law requires.
You can also clear just Auntie's notebook, or just your diary.
If you can't open the app, email us and we'll do it for you.
A character said something wrong or upsetting
Press and hold a character's speech bubble to report it. A few lines before and after come with the report, so we can see what went wrong. You can also email us from Settings > About the shop > Report or contact us.
The characters are AI and can be wrong. For anything important, like health, money or legal matters, please check with a professional.
Where does what I say go?
So the characters can reply, what you say (including your voice and any photos you show) is sent to an AI provider (OpenAI), and to make the characters' voices, their lines are sent to Google. We ask on the consent card first, and you can withdraw at any time in Settings > Account & data > Manage consent.
Auntie's notebook, where she remembers things about you, is stored on our servers in Seoul. You can edit or delete it yourself.
Your diary is just for you. What you write and the photos you add are never sent to AI.
You need to be 13 or older. The consent card asks for your age group the first time. If you're 13 to 17, you also tick "[Required] A parent or guardian said it's OK". If you're under 13, you can't go further, and nothing is saved.
Please get a parent or guardian's OK before buying anything. If something was bought without it, you or they can ask Apple or Google for a refund (Terms, section 13).
I'd like to talk out loud
Turn on voices with Voice in the icon row in front of the snack bar, or Settings > Sound > Character voices, then tap the microphone in the message box. When you stop talking it sends by itself, and if you speak while a character is talking, they stop and listen. The app asks for microphone permission the first time.